Returns Policy
This policy explains Primal Research LLC’s final-sale policy and the limited circumstances in which customers may report an incorrect, damaged, missing, or undelivered order.
Last updated: August 19, 2026
Final-Sale Policy
All products sold by Primal Research LLC are final sale. We do not accept physical product returns or exchanges after an order has entered packing, fulfillment, or shipment.
This policy applies because research materials may be affected by custody, handling, storage, opening, alteration, contamination, or other conditions after leaving our control.
No Returns for Change of Mind
Returns, exchanges, or refunds are not available solely because:
- The purchaser changed their mind
- The product is no longer wanted or needed
- The purchaser ordered the wrong article or quantity
- The purchaser found a different price elsewhere
- The purchaser did not review the product specifications
- The purchaser’s research plans changed
- The product has been opened, used, altered, or transferred
Incorrect, Damaged, or Missing Orders
Although physical returns are not accepted, customers may request assistance if:
- The wrong item was shipped
- An item was missing from the shipment
- The sealed item arrived visibly damaged
- The shipment was confirmed lost or was not shipped as agreed
- A duplicate or incorrect charge was processed
An eligible resolution may include a replacement, partial refund, full refund, or another resolution required by applicable law.
Reporting Deadline
Incorrect, damaged, or missing-item claims must be submitted within 7 calendar days after the carrier records the shipment as delivered.
The request should include:
- Your full name and order number
- The email address used to place the order
- A detailed description of the issue
- The article code and lot number when available
- Clear photographs of the item, label, packaging, shipping container, and visible damage when relevant
Do Not Mail Products Back
Customers must not mail, ship, or otherwise return any product to Primal Research LLC unless specifically instructed in writing.
Unsolicited or unauthorized packages may be refused. Mailing a product back without authorization does not create refund eligibility.
Damaged or Compromised Packages
Do not mail a leaking, broken, visibly compromised, or otherwise unsafe package. Keep the product and original packaging while the claim is reviewed and follow any written instructions provided.
Refused or Undeliverable Shipments
Refusing a shipment does not create an approved return or automatic refund.
If a package is undeliverable because of an inaccurate address, unavailable recipient, refusal, or failure to complete required delivery procedures, shipping charges may be non-refundable where permitted by law.
Orders Not Yet Fulfilled
If an order has not entered packing, fulfillment, or shipment, customers may submit a request under the Order Cancellation Policy.
A cancellation request is not approved until written confirmation is issued by Primal Research LLC.
Refund Eligibility
Any eligible refund for an incorrect, damaged, missing, canceled, or undelivered order is governed by the Refund Policy.
Approved refunds are returned to the original payment method.
Rights Required by Law
Nothing in this policy removes or limits a customer right or merchant obligation that cannot legally be waived. If applicable law requires a refund or another remedy, Primal Research LLC will provide the required remedy.
Research-Use Restrictions
Products are offered exclusively for lawful laboratory, analytical, in-vitro, or scientific research. They are not offered for human consumption, veterinary use, medical use, or another consumer application.