Order Approval and Processing

Orders begin processing only after purchaser certification, account approval, payment authorization, inventory confirmation, and any required destination or legal review have been completed.

Our current processing target is one to three business days following approval. Weekends and recognized holidays are not business days. Processing time is separate from carrier transit time.

Shipping Services and Transit Estimates

Available shipping services, applicable charges, and estimated transit times are displayed during checkout or provided in order communications.

Carrier transit estimates are informational and are not guaranteed delivery dates. Weather, carrier interruptions, regulatory review, destination conditions, address problems, and circumstances outside our reasonable control may affect delivery.

Accurate Delivery Information

Customers must provide a complete and accurate shipping address and ensure that an authorized recipient can receive and secure the shipment.

Contact support immediately if an address correction is required. An address change cannot be guaranteed after the order enters packing, fulfillment, or carrier processing.

Tracking and Delivery Records

Tracking information is provided when available. Carrier tracking and delivery records may be used to determine shipment progress and delivery status.

Destination and Export Restrictions

Not every product or destination is eligible for shipment. An order may be held, declined, limited, or cancelled when the purchaser, intended use, end user, destination, import status, export status, or legal compliance cannot be adequately verified.

Checkout availability does not guarantee approval to ship to a particular destination.

International Orders

Where international shipping is offered, the purchaser is responsible for confirming import eligibility and satisfying all permits, registrations, customs procedures, duties, taxes, brokerage charges, institutional rules, and destination laws.

Primal Research LLC may request additional information before an international order is accepted or shipped.

Shipping Delays

If an order cannot ship within an applicable promised period, Primal Research LLC will provide any delay notice, consent option, cancellation opportunity, or refund for the unshipped order required by applicable law.

Acceptance of a revised estimated shipping date may be required before a delayed order continues processing.

Damaged, Incorrect, or Missing Orders

Report a carrier-damaged shipment, incorrect article, missing article, or delivery problem within seven calendar days after carrier-recorded delivery.

Your message should include:

• Your full name and account email
• Your order number
• A clear description of the reported issue
• Photographs of the package, contents, and shipping label
• Any relevant carrier or delivery information

Keep all packaging until support provides further instructions. Do not mail an article back without written authorization.

Research-Use Shipping Restrictions

Products may not be purchased, shipped, transferred, received, or used for human consumption, human administration, veterinary use, medical treatment, diagnosis, prevention, mitigation, cure, performance enhancement, cosmetic use, food use, drug use, or any other consumer application.